Malta is more than beaches and baroque streets; it’s Europe’s most concentrated iGaming (online gambling) hub. The sector has matured into a core pillar of the national economy and a magnet for international talent across customer operations, compliance, marketing, product development, and technology.

Key stats at a glance (MGA, 2024)

1. ~18,000 people employed directly or indirectly (≈ 6.2% of the national workforce).
2. €1,386m GVA (≈ 6.7% of GDP) from the gaming industry.
3. Including indirect effects, the total contribution reaches ~10.1%.

These fundamentals, and Malta’s dense ecosystem of licensed operators, suppliers, platforms, and affiliates, make iGaming one of the most accessible, upwardly mobile career paths in the country.

How to Break Into iGaming in Malta

1) Start where you learn the most: Customer Support

Industry leaders consistently recommend Customer Support / Player Experience as the fastest, most reliable entry point. Even 6–12 months exposes you to:

1. Real-time player behaviour and friction points
2. Product features, bugs, and backlog priorities
3. Compliance and responsible gambling workflows
4. CRM, KYC, payments, risk & fraud escalation paths

From there, many professionals transition to Marketing/CRM, VIP, Payments & Risk, Compliance, or Product Operations.

2) Showcase transferable skills

You don’t need prior gaming experience to get hired. Employers value:

1. Excel / Google Sheets & data literacy: cohorts, funnels, retention, ARPU/ARPDAU, promo ROI
2. Analytical + creative thinking: testing offers, copy, UX, and lifecycle campaigns
3. Adaptability & curiosity: fast-moving regulations, launches, and tools
4. Clear communication & languages: English is essential; additional EU languages are a plus
5. Customer-first mindset: entertainment-quality service, fast resolution, empathy
6. Reliability under pressure: live ops, tight deadlines, rotating shifts

3) Craft an industry-ready CV

1. Lead with outcomes: “Reduced chargebacks -18% q/q” beats “Handled payments.”
2. Tailor every application: mirror the JD’s skills and terminology.
3. Keep it clean: 1–2 pages, scannable headings, no typos.
4. Be honest: Malta’s scene is small; exaggerations travel fast.
5. Show personality: a hobby, volunteering, or specific game interests can spark interviews.

4) Network deliberately

Malta’s iGaming community runs on referrals:

1. Attend local meetups, conferences, and hiring days.
2. Use LinkedIn: connect with TA teams and hiring managers, comment thoughtfully on industry posts, and join groups.
3. Ask for informational interviews: 15-minute coffee chats reveal skills gaps and unlock referrals.
4. Build a professional presence: share brief insights, case studies, or dashboards you’ve built (without exposing sensitive data).

Entry Routes & Next Steps (Career Paths)

Pro tip: If you’re new to iGaming, open accounts (where legal) and experience the products—slots, sports, live casino—so you can speak the customer’s language.

Expert Insights: From “Where do I start?” to “You’re hired”

Through its Career Conversations series, JobinGaming.com interviewed hiring managers and leaders across Malta’s ecosystem. Key takeaways:

1. Quality beats quantity: tailor your CV like a business case.
2. Know the ecosystem: common KPIs (DAU/MAU, NGR, LTV, churn), core functions (CRM, VIP, Product, Compliance, RG).
3. Invest in self-education: demos, free courses, Excel/SQL basics, GA4/Amplitude familiarity.
4. Stay put long enough (ideally 2+ years) to build credibility—then move for growth, not just salary.
5. Volunteer for stretch projects: they accelerate learning and visibility.

Kristal Ó Gribín, Maltese founder of GamblingIndustryJobs.com, sums it up:

“Don’t fire off generic CVs. Show outcomes, not duties. Learn how the industry works, then connect your transferable skills to real KPIs. Curiosity and preparation stand out.”

Frequently Asked (Quick) Questions

Do I need prior gaming experience?

No. Strong customer-facing, data, or ops skills transfer well. Demonstrate product knowledge and metrics awareness.

Is Maltese required?

English is the working language for most roles. Additional European languages are a strong plus for CS/CRM/VIP.

What about work authorization?

EU/EEA citizens can generally work freely; non-EU candidates may need sponsorship. Always check the latest guidance with official Maltese authorities or your prospective employer’s HR team.

From Insights to Offers

Malta’s iGaming sector remains a powerful career engine with clear entry routes, rapid learning curves, and cross-functional mobility. If you build data fluency, communicate clearly, and stay curious, you can break in—then move up—quickly.

Next step: Explore open roles, hiring resources, and interview tips on jobingaming.com—and turn preparation into your competitive edge.